Don’t Buy A Hot Tub From Home Depot

I read a blog post over at Olympic Hot Tub that got me thinking about how important it is to buy a hot tub from a local dealer. For example, I have one friend who bought his hot tub from Home Depot. He had a friend (me) who worked at a hot tub dealer, and instead of asking me for a “hook-up,” he just impulse bought a hot tub. I don’t blame him, he got a great price on it… $3,000. It had a lot of jets, 2 pumps and it was in a color he liked. Plus, he felt comfortable buying from a place he shops at for his lumber and wall fixtures.

He regrets ever making that purchase.

After his 1 year warranty, his circulation pump stop working. Home depot doesn’t sell parts to fix the spa and he was told to go to a spa dealer…hmmm. Because Home Depot got that spa made just for them, we had a hard time locating the pump for him (yes, he came to me for help).

After 6 months, his heater went, then his other pump. I will say that not all spas have this problem. The biggest issue was finding the parts!

Now, if he would have went to a reputable dealer (like me), he would have gotten the royal treatment. All we do is pools and spas. We take care of our customers. We offer better warranties, onsite service, PARTS!!!! and a trained retail staff to help you take care of your spa. These people know your spa inside and out. I dare you to walk into a Home Depot and ask how many ounces of shock to put in the spa you just bought. I DARE YOU!!!

All I’m saying is, if you are in the market for a hot tub, don’t take this story lightly. I’m sure plenty of hot tub dealers have a million of these. Big box retailers suck when it comes to pools and spas. Jack of all trades, master of NONE!