When I post videos on the Swim University YouTube Channel, I encourage viewers to ask me questions about their pool problems on Facebook. I got this question, and I figured I’d answer here so you can benefit if you have the same issue.
Hi! I have a question. My Polaris is not working. My booster pump had quit working, so I replaced it. There is water going to the Polaris, but it is not moving. What do I need to look for to see what is wrong?
Thanks for your question, Kim!
There are five things you can troubleshoot when your Polaris pool cleaner seems slow or stops moving all together.
5 Reasons Your Polaris Pool Cleaner Stopped Moving
I’m going to assume that the pressure coming from your return line, where you hook up the Polaris cleaner , is working fine. If you’re not getting strong pressure, it could either be your pump, filter, or booster pump.
If this is the case, it might be a broken booster pump, which you’ll have to replace, or as simple as air in your system.
Note: Zodiac is the parent company of Polaris, so if you need to buy any new parts for your Polaris cleaner, they may be sold under the Zodiac name. Just double check their parameters to be sure they’ll fit your model.
1. Check The Quick Disconnect
The quick disconnect is the piece you use to attach the Polaris hose to the return jet. Inside this piece, there’s a screen to catch debris coming from your filter so that it doesn’t enter the cleaner. Make sure this is clean and free of any sand or debris. A clogged screen could be your problem.
Also, make sure the piece isn’t broken. A broken quick disconnect will leak water preventing the right amount of pressure to power the pool cleaner. If it’s broken, you’ll need to replace it.
2. Check The Hose
Any leaks in the hose will prevent the cleaner from getting the correct pressure. If you find any leaks in the hose, be sure to replace it . This is a pretty easy fix.
3. Check the Back-Up Valve
The back-up valve is a large white device located on the Polaris Hose. Its purpose is to periodically pull the cleaner to a different location of the pool by creating a strong jet, lifting the cleaner up.
If the back-up valve is leaking, or constantly spraying water, it needs to be replaced.
4. Check The Belts
There are drive belts inside the Polaris that allow the wheels to turn. Sometimes these belts break and will stop the cleaner in its tracks.
An easy way to tell if this is your problem is by lifting the cleaner off the bottom of the pool and seeing if all the wheels are turning. If the back-up valve is working, and the tail is waving back and forth, but the wheels aren’t turning, open up the cleaner and look for the belts. They may be missing if they’ve snapped. You can pick up a new set of belts and replace them yourself.
5. Check the Internal Tubing
There are water tubes inside the Polaris that direct pressure to different parts of the cleaner. Make sure all the tubes are connected to where they’re supposed to go. You’ll know just by looking inside. It should be as easy as putting the tubes back in place, but you may need plastic hose clamps to keep them in place.
You’re All Set!
If your Polaris cleaner stopped moving, chances are it’s one of those five things — there’s really nothing else it could be. However, if you need more troubleshooting, you can take it to your local Polaris dealer and have them take a look at it for you.
Also, if you have any additional questions about your Polaris Pool Cleaner, feel free to reach out on the Swim University Facebook Page.
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